Our Promise
Agio Brand Solutions values our customers, so we try to do everything in our power to provide you with excellent customer service. We guarantee that your order will be received free from defects or damage and imprinted to match your proof, or we will make it right. We will clean up artwork with moderate levels of detail for $30.00. Cleanup of more complex artwork starts at $50.00. Our skilled graphic designers can recreate complex designs with high levels of detail. If you need a logo or artwork design, our graphic designers have the experience! There are no hidden costs. Sometimes, you may receive an overage on your order. This is typical in the industry due to the nature of custom printing machines. Many distributors invoice you for the overage. Agio Brand Solutions does not charge our customers for this occurrence. We absorb this cost. We feel if you order 1,000 pens you should pay for 1,000 pens, not 1,250. You are charged for what you ordered.
Free Shipping & Free Setup
Spend $500 or more per item and receive FREE GROUND SHIPPING.
Not valid with any other discounts.
California Proposition 65
Any product intended for distribution in the State of California must include a prop 65 label. Please notify us if any product is intended for distribution in the State of California so we may include a label. Products shipped to other states may not have prop 65 markings.
Shipping Information
Orders are drop shipped directly from the manufacturer. Items are normally shipped via UPS or FedEx ground. (We cannot ship to PO boxes or APO addresses) Larger items are shipped by trucking companies. Agio Brand Solutions ships from multiple facilities throughout the US or abroad. Shipments may arrive to you on different days and in separate shipments, for multiple items. Please specify a shipping method if you have a preference. Should the items be lost or damaged in transit when using your shipping account, Agio Brand Solutions is not responsible for damages incurred to the shipment. Any claims or charges must be filed directly by you with your freight carrier. We will certainly assist you. If you would prefer to have shipping billed to your shipping account number, please provide us with the information. If a Shipping Account number is not provided, you will be notified and invoiced for the shipping charges.
Shipping Delays
Agio Brand Solutions is not accountable for delays in delivery by acts of God or other circumstances over which Agio Brand Solutions has no direct control. We provide our best delivery estimates of our suppliers, and in no case shall Agio Brand Solutions be liable for any consequential or special damages arising from any delay in delivery.
Split Shipments
We can ship your order to multiple locations. Please call 1-877-860-AGIO (2446). Additional S&H charges may apply.
Samples
ALL SAMPLE REQUESTS CANNOT BE COMPLETED ONLINE Agio Brand Solutions will make every attempt to make your buying experience efficient and easy. If you need a random sample, please call us at 877-860-AGIO (2446). Please note all samples are sent out as 1 random sample, which could be any color, imprinted or blank. Please provide Agio Brand Solutions with your shipping account number for samples, or Agio Brand Solutions will invoice you for shipping of samples. Every attempt will be made to provide samples of nominal value at no charge. Samples of value over $1 may be invoiced. Returned samples may be invoiced based on restocking fees. If you need a sample with your logo, pre-production samples can be requested. Standard production times apply for the sample. Setup fees, shipping charges and special printing fees will apply.
Payment
Agio Brand Solutions accepts Visa, Mastercard, American Express, company checks, money orders and cashier’s check. All first time orders require prepayment in full. Your credit card is charged when the order is processed. If you are paying by check, we will require funds to have cleared our account before your order is processed.
Returned Checks
In all cases, if your check is returned for Non Sufficient Funds we will assess a $50.00 fee.
Past Due Accounts
The greater of $30 or 1.5% finance charge or the maximum permitted by law may be assessed against all accounts with past due balances. The Buyer agrees to pay all of the company's reasonable attorney's fees and all collection agency fees incurred in the collection of any amount owed there under and not paid when due.
Sales Tax
Agio Brand Solutions is required by law to collect all application state and local taxes for services and goods shipped to the state of Pennsylvania. Customers in other states may be required to pay use taxes. Companies and organizations that are exempt from sales tax must provide us with a copy of the resale certificate. Please fax to 877-860-AGIO(2446).
Acceptance
Submitting your order online or submitting your Purchase Order is an acceptance of our terms and conditions set forth on the Agio Brand Solutions website. Any changes to the terms and conditions must be in writing. Receipt and retention of goods as shipped shall constitute acceptance. All goods become the property of the customer when accepted by the carrier. Laws are governed by the state of Pennsylvania.
Corporate Accounts
Corporate accounts are always welcome. All corporate accounts will have to be approved through a credit check and references. Corporate accounts are only available to those who have already done business with Agio Brand Solutions prior to application and are reported by Dunn and Bradstreet.
Cancellations and Alterations to Existing Orders
Once your proof has been approved, we cannot guarantee our ability to make cancellations to an order. We understand the need to cancel on occasion and we will make every effort to comply with your cancellation request. If your order is in process, there will be a cancellation charge. These charges may include setup charges, artwork preparation charges, shipping charges and restocking fees. If the order is canceled after production has commenced, the full charge of order remains.
Returns
Agio Brand Solutions stand behind our product, but customized work can not be returned, cancelled or changed once an item is in production. We will not accept returns on imprinted, customized, or blank merchandise unless you received the incorrect product, the product is defective or damaged, or the imprint does not match the proof. Notify Agio Brand Solutions within ten (10) days of receiving any defective or damaged merchandise. We suggest you open your merchandise and review it when you receive your products. Please call us immediately at 877-860-AGIO(2446) if any problem arises. DO NOT return the items to an address on the packing materials or Web site. In many cases the facility processing the return will not be the same one that shipped the goods. Our customer service department will provide you with the specific information you will need. Please call 877-860-AGIO(2446) for a Return Authorization Number and further instructions.
Artwork Requirements
Please provide your artwork as clean EPS line art (vector art). If your artwork is in color, please specify the exact PMS colors used. Vector artwork files must be written in the Postscript language. Any type set on paths must be converted to outlines (curves). Ideally, artwork should be vector artwork (not bitmapped/raster) and saved in Adobe Illustrator as an EPS (encapsulated PostScript) file. Artwork should be Adobe Illustrator (.eps or .ai) converted to vector art. PLEASE NOTE JPEGS, BITMAPS, TIFFS AND WORD DOCS CANNOT BE USED FOR ARTWORK: Internet Graphics: JPEGs, GIFFs, TIFFs and all other bitmap files are not vector based format. Agio Brand Solutions has a full service art and graphic design division. We will clean up artwork with moderate levels of detail for a minimum charge to be recreated for print. Artwork conversion or cleanup fees start at $30.00. Artwork and logo design is also available.
Customer Care
Agio Brand Solutions believes that personal contact is necessary in building relationships and trust with our customers. Please call 877-860-AGIO (2446). One of our sales representatives will be happy to assist. We welcome phone orders and encourage in-person orders. A proof will be emailed prior to production, unless a proof is waived due to time frame. After receipt of your approval of the artwork, we will then start production. Once the order ships, you will be notified of the tracking numbers. A final invoice will be mailed.
Errors On Our Website
We make every effort to provide current and accurate information on our website, although errors and misprints occur. Agio Brand Solutions reserve the right to reject, correct, cancel or terminate any order for goods or services for which the price was incorrectly displayed or where we otherwise displayed erroneous or inaccurate information. Agio Brand Solutions is not obligated to sell products or services based on errors, omissions or misprints on our website.
Site Images
Please note that every computer monitor is set differently which may limit the true color, size and detail of product images. The images are a guide to assist you with products. Agio Brand Solutions cannot be held responsible for the difference between the image that appears on your monitor and the actual product. If you have a concern, we suggest a sample product.
24 HOUR RUSH
Many products are available for 24 hour rush production. For eligible products, orders must be placed by 10AM EST to ship next day. Products are not available for local pickup. Agio Brand Solutions cannot be held responsible for stock or artwork. Artwork must be vector EPS. If you have a concern, please contact us in advance of order.